Reactive servicing and preventative maintenance at a fixed cost.This is the area Tiger consider the most important; we can tailor maintenance and service packages to suit our customers. In many cases we can provide a fixed cost service package. We do this by factory training our own technicians so that we can guarantee not only the standard of servicing and maintenance but also the personable interaction you'll have with our company.
Monitoring our first-time fix rates and response times is a major part of evaluating and maintaining our level of service and helps us to identify areas for training.
Telemetry deserves a mention here as it is becoming a huge factor in reactive maintenance and is an extra technician who can be in Darwin one minute and Tasmania the next.